📱 Troubleshooting GPS Issues in the Mobile App

Experiencing GPS-related issues can hinder your ability to sign in to sites using the Take5™️ Connect mobile app. This guide provides steps to identify and resolve common GPS problems.

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🔍 Common GPS Issues

• GPS Drift: Your location appears inaccurately, often due to weak or obstructed GPS signals.
• Geofence Size: The site’s geofence may be too small, causing difficulty in detecting your location.
• App Permissions: The app may not have the necessary location permissions enabled.

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⚙️ Troubleshooting Steps

1. Verify App Permissions
   • iOS: Go to Settings > Privacy > Location Services, ensure Location Services is enabled, and scroll down to the Take5™️ Connect app to set it to Always.
   • Android: Navigate to Settings > Apps > Take5™️ Connect > Permissions, and ensure Location is set to Allow all the time.
2. Check Geofence Size
   • If the site’s geofence is too small, the app may not detect your location accurately. Contact your site administrator to adjust the geofence size.
3. Enable Background Location Tracking
   • For automatic sign-ins, ensure background location tracking is enabled:
     • iOS: Go to Settings > Privacy > Location Services > Take5™️ Connect, and set it to Always.
     • Android: Navigate to Settings > Apps > Take5™️ Connect > Battery, and ensure Allow background activity is enabled.
4. Update the App
   • Ensure you’re using the latest version of the Take5™️ Connect app by checking for updates in the App Store (iOS) or Google Play Store (Android).
5. Restart Your Device
   • A simple restart can resolve many GPS-related issues by refreshing the device’s location services.

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📞 Need Help?

If you continue to experience GPS issues after following these steps:

📧 Email: support@take5connect.com

📞 Phone (NZ): 0800 582 535