🔔 How to Enable and Configure After Hours Notifications

Ensuring that users are signed out after site hours is crucial for site security and compliance. Take5™️ Connect allows you to manage after-hours notifications to prompt users to sign out if they remain onsite past the designated closing time. This guide will walk you through enabling and configuring these notifications.

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Step 1: 📍 Navigate to the Site Setting

• Once logged in, locate the Sites tab in the left-hand menu.
• Click on Sites to view your list of registered sites.
• Find the site you wish to configure and click on Edit to the right of the site name.

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Step 2: ⚙️ Enable After Hours Notifications

• In the Details tab, locate the Enable After Hours Notifications toggle.
• Click the toggle to the right (it will turn pink) to enable after-hours notifications.

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Step 3: ⏰ Configure Notification Timing

• Switch to the Settings tab.
• Scroll down to the After Hours Notifications section.
• Use the dropdown menu to select the time period after closing that notifications will be sent to Site Managers or Account Administrators. Options range from 5 to 75 minutes.
• Click Save to apply your changes.

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Step 4: 🔔 Understanding User Notifications

• If a user remains signed into a site after its closing time, they will receive an automatic after-hours notification from Take5™️ Connect advising them to sign out.
• The first notification is sent 30 minutes after the closing time, and a second one is sent 60 minutes after the closing time if they still haven’t signed out.
• Notifications will list all sites the user is still signed into, including the site name, address, and closing time.

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Step 5: 🛠️ Managing Site Manager and Administrator Notifications

• Site Managers or Account Administrators will receive notifications about users still signed into the site after the closing time.
• Notifications include the user’s name, company, email address, and mobile phone number.
• If SMS messaging is enabled for your account, after-hours notifications will be sent via text message. If SMS is not enabled, notifications will be sent via email and push notification. To enable SMS messaging, please contact support.

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❓ Troubleshooting

• User Not Receiving Notifications: Ensure that the user has the correct contact information in their profile and that they are signed into the correct site.
• Notification Not Sent: Verify that after-hours notifications are enabled and configured correctly for the site.
• SMS Not Received: Confirm that SMS messaging is enabled for your account. If not, contact support to enable this feature.

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📞 Need Help?

If you need further assistance, please contact our support team at:

• 📧 Email: support@take5connect.com
• 📞 Phone (NZ): 0800 582 535